Frequently Asked Questions (FAQ)
Do the products have VAT included?
Yes, the prices advertised on the website include their corresponding VAT, so the amount that appears is the final amount to be paid by the consumer (prices valid for orders to the Peninsula).
Can I order if I am from the Canary Islands, the Balearic Islands, Ceuta or Melilla?
Only to the Balearic Islands.
The website does not let me choose a number of units or a specific weight of a product, what can I do?
It could be a major error in the online store, or that this product does not exist in stock, so we recommend you select another weight or product or contact us on the WhatsApp that we provide and we will answer you as soon as possible to help you with this problem.
Can I request an invoice for my order?
All our shipments carry a purchase invoice with all the customer data and items that is sent by email.
Conditions and Forms of payment
How can I pay for my order?
Payment can only be made by credit or debit card:
At JAMÓN Y SALUD, we use the secure payment gateway of our bank to guarantee the security and confidentiality of the buyer’s data. To complete the purchase process, said gateway will request the necessary information to make the payment.
If I order today, when will it arrive?
– Free refrigerated shipping to the Spanish peninsula and the Balearic Islands from €59
Since the product leaves the factory, the shipment will take between 48 and 72 working hours to Spain (peninsula). For shipments to the Balearic Islands and Portugal, shipping takes 3 to 7 days. For international shipments, it takes 7 to 10 days. If you choose the knife slicing service, shipping may be delayed 24 hours since your piece will be cut once we receive the order form. We ship from Monday to Thursday.
What happens if the shipping company loses or damages my shipment?
In this case, you will have to contact our Customer Service by calling 924 87 38 37 or send an email to firstname.lastname@example.org explaining your situation. It is always necessary to leave a record to the Transport Company of the deterioration or loss of packages. After knowing the incident, we will replace the material immediately, without this causing you any cost. In the event that the product could not be replaced due to lack of stock, we would proceed to the full refund of the amount you have paid for the damaged or lost items. In case of total loss of the order, the shipping costs will also be refunded (if you have paid them).
Can I request that my order be sent to an address other than the one with which I registered?
Yes. You can do it in two ways:
* Before placing the order, when you access the website (when you enter as a registered user), your registration data appears, which you can change at that time and then make the purchase.
* If you have already made the purchase, you can send an email to email@example.com and indicate your name and new address. To avoid that the order is already processed, please indicate any changes immediately after placing the order.
Returns & Exchanges
We guarantee total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise in its original box subject to the rules described below. You have the right to withdraw, from the purchase agreement up to 15 days after the delivery date. You will not have such a right for personalized items.
All items must be returned unconsumed, with original tags and other tags and packaging, and in their original packaging.
To exercise your right of return, please contact our Customer Service by calling 924 87 38 37 or send an email to firstname.lastname@example.org explaining your situation.